Facilis commitment to the privacy of our clients information.
We are FACILIS Inc., a company whose mission is to make web conferencing accessible to everyone. Our Mybys web conferencing platform will help you advance your projects and optimize communications with your customers and partners. With its experience and its large clientele from various backgrounds - government, education, health care, technology, and finance - Facilis will provide you with the advantages of web conferencing without the disadvantages of competing products.
2. Guiding Principles
The basic principles on which this policy is based are taken from the annexes of ISO / IEC 27001: 2013. This international standard sets out best practices in terms of information security management.
3. Data Categories
Customer account and registration data: This is the data that you provide when creating an account, requesting technical support or recording Mybys sessions (sound and / or image). They include your first and last name, as well as an email address. Billing data is not provided through our website.
Service Data : When you visit our websites and use our services, we receive data that is voluntarily entered or automatically by the website or the Service, such as duration of sessions, devices used, and IP addresses. We need this information to provide our Services. We collect location-related data to provide, operate and support the Service, to prevent fraud, and to provide security oversight. We limit the types and categories of personal data collected to those strictly necessary to achieve the purpose (s) for which they were collected. We do not use additional data for any other purpose.
4. Data Usage
How we Use the Data
We use the data we collect from visitors to our websites for the following reasons:
- Processing and responding to customer service, security and support needs;
- Dealing with fraud, security, legal or technical matters;
- Complying with applicable laws and administrative requests, protecting our rights, assessing and defending against complaints;
- Creating usage reports for our customers and users;
- Analyzing the needs of our customers and preparing marketing campaigns
Website: Google Analytics Analysis Technologies
We use Google Analytics. You can prevent the use of your data by Google Analytics on our websites by installing the browser add-on for deactivating Google Analytics - https://tools.google.com/dlpage/gaoptout
We share your personal data at your request, by sending you a specific and separate notice, or with your consent;
- With third-party service providers covered by appropriate confidentiality and data security obligations;
- For the assessment of complaints or rights, or to defend ourselves against legal claims.
5. Privacy Frameworks
FACILIS Inc. is headquartered in Canada and manages a Canadian infrastructure. Although we deal with North American partners, the personal data we collect and store may be transferred to, or controlled and processed in Canada only.
You retain control over your data and we can confirm upon request whether we hold or process data collected from you. You also have the right to modify or update inaccurate or incomplete personal data, to request the deletion of your personal data, or to request that we stop using it. In any case, we will respond to your request within thirty (30) days.
For any questions or requests regarding your personal data or your confidentiality, do not hesitate to contact us by phone, at 1-877-820-8348 or, by email, at email@example.com.