Facilis Cloud Services Privacy Policy

1. Presentation of the company and objectives of the Privacy Policy

Presentation

We are FACILIS Inc., a company whose mission is to make web conferencing accessible to everyone. Our Mybys web conferencing platform will help you advance your projects and optimize communications with your customers and partners. With its experience and its large clientele from various backgrounds - government, education, health care, technology, and finance - Facilis will provide you with the advantages of web conferencing without the disadvantages of competing products.

Goals

In order to carry out its missions, FACILIS Inc. processes and communicates information in several forms. Our Privacy Policy derives from our Security Policy which sets up measures to ensure the confidentiality of all information relating to our customers. Access to any confidential information is limited to only those authorized to know it.

2. Guiding Principles

ISO 27001

The basic principles on which this policy is based are taken from the annexes of ISO / IEC 27001: 2013. This international standard sets out best practices in terms of information security management.

3. Data Categories

Customer account and registration data: This is the data that you provide when creating an account, requesting technical support or recording Mybys sessions (sound and / or image). They include your first and last name, as well as an email address. Billing data is not provided through our website.

Service Data : When you visit our websites and use our services, we receive data that is voluntarily entered or automatically by the website or the Service, such as duration of sessions, devices used, and IP addresses. We need this information to provide our Services. We collect location-related data to provide, operate and support the Service, to prevent fraud, and to provide security oversight. We limit the types and categories of personal data collected to those strictly necessary to achieve the purpose (s) for which they were collected. We do not use additional data for any other purpose.

4. Data Usage

How we Use the Data

We use the data we collect from visitors to our websites for the following reasons:

1. Processing and responding to customer service, security and support needs;
2. Dealing with fraud, security, legal or technical matters;
3. Complying with applicable laws and administrative requests, protecting our rights, assessing and defending against complaints;
4. Creating usage reports for our customers and users;
5. Analyzing the needs of our customers and preparing marketing campaigns

Website: Google Analytics Analysis Technologies

We use Google Analytics. You can prevent the use of your data by Google Analytics on our websites by installing the browser add-on for deactivating Google Analytics - https://tools.google.com/dlpage/gaoptout

Data Sharing

We share your personal data at your request, by sending you a specific and separate notice, or with your consent;

1. With third-party service providers covered by appropriate confidentiality and data security obligations;
2. For the assessment of complaints or rights, or to defend ourselves against legal claims.

5. Privacy Frameworks

FACILIS Inc. is headquartered in Canada and manages a Canadian infrastructure. Although we deal with North American partners, the personal data we collect and store may be transferred to, or controlled and processed in Canada only.

Modifications

We update this Privacy Policy from time to time to reflect changes in our personal data handling practices or to meet new legal requirements. If we need to make significant changes, we will notify you on this website or through our Mybys app. We, therefore, encourage you to periodically review this page for the latest information on our privacy practices.

Access Requests

You retain control over your data and we can confirm upon request whether we hold or process data collected from you. You also have the right to modify or update inaccurate or incomplete personal data, to request the deletion of your personal data, or to request that we stop using it. In any case, we will respond to your request within thirty (30) days.

Contact

For any questions or requests regarding your personal data or your confidentiality, do not hesitate to contact us by phone, at 1-877-820-8348 or, by email, at info@facilisglobal.com.